Original Artworks
Delivery, Returns & Exchange Policy
DELIVERY
All of our represented artists are currently based in the UK. We offer a London studio collection service by appointment only from London, N15. If you wish to use this service, please select “Collect from our Studio” during checkout.
As artworks are held by the artist and not stored on-site, studio collection is subject to availability and coordination. Once your order is placed, we will arrange for the artwork to be delivered to our studio by the artist. This process typically takes 10–21 days, depending on the artist’s schedule and the nature of the work.
We deliver artworks within the UK and Europe, with worldwide shipping coming soon. Each artwork is dispatched directly by the artist, so a delivery charge applies per artwork.
For works on paper, we offer a flat rate shipping service:
UK: £12
Europe: £25
USA: £29
Rest of the world: £35
All works on paper will be sent rolled, in a mailing tube. We encourage you to open your artwork and organise framing at your earliest convenience to avoid curling.
For both framed and unframed artworks, we offer a tiered flat rate shipping service:
Small / Medium Artworks
UK: £19
Europe: £40
USA: £50
Rest of the world: £70
Large Artworks
UK: £45
Europe: £65
USA: £85
Rest of the world: £95
Please note that import duties and taxes are not included and you may be subject to paying these for international shipments. To read more about potential import duties when ordering for a delivery outside the UK please check out our section “Import Regulations and Duties’.
All artworks are sent via a signed-for courier service, typically using Royal Mail, UPS or DHL. If you prefer to arrange your own courier or would like an insured, crated art courier service, please email us for a quote before making your purchase. If you proceed with this option, the shipping costs will be invoiced separately and can be paid via bank transfer once you have purchased your artwork.
After placing your order, you will receive an order confirmation email followed by a dispatch confirmation once the artwork is on its way. Dispatch usually occurs within 5-10 working days after payment has cleared.
Please ensure someone is available to sign for the delivery. If all delivery attempts fail, the parcel will be returned to the artist, and additional charges for return and redelivery may apply. While someone else can sign for your delivery, please note neither One Nine Eight Five nor the artist is responsible if the signature is not yours. In such cases, the delivery will be considered complete. Additionally, we cannot accept responsibility for failed deliveries if you instruct the courier to leave your package in a ‘safe place.’
COLLECT ARTWORK FROM OUR LONDON STUDIO (N15)
Once your artwork has arrived in the studio and is ready for handover, you will receive a “Ready for Collection” email with available dates and times. All collections must be arranged in advance, as we are not always in the studio and many artworks require protective preparation.
Please bring your order confirmation email (printed or digital). If someone is collecting on your behalf, they must bring your order confirmation, and ID may be required for higher-value works.
Once an artwork has been collected from the studio, it will be considered successfully delivered.
Please note: Studio collections must be completed within 14 days of your “Ready for Collection” email. Missed appointments or failure to collect may incur an admin fee as outlined below in our Art Delivery Terms.
FAQs – STUDIO COLLECTION OF ARTWORKS
Can someone else collect my artwork on my behalf?
Yes — a nominated person may collect your artwork. Please provide their name in advance and ensure they bring a copy of your order confirmation. For higher-value pieces, ID may be requested.
What do I need to bring when collecting an artwork?
Please bring your order confirmation email. If someone is collecting for you, they must also bring valid ID.
How long will you hold my artwork for collection?
Once you receive your “Ready for Collection” email, we will hold your artwork for 14 days. If it is not collected within this time, we reserve the right to cancel the collection request.
If you wish to have the artwork shipped instead, the standard artwork delivery charge will apply.
If you prefer a refund, a reasonable admin fee may be deducted to cover preparation, handling, and artist coordination costs (see below).
If you need more time, please contact us — extended holds may be possible depending on studio capacity.
What happens if I miss my collection appointment?
Please notify us as soon as possible if you are unable to attend. If you miss an appointment without notice, an admin fee may apply.
Can I view the artwork before purchasing?
Viewings may be possible by appointment only, depending on whether the artwork is currently in the studio. As artworks are kept with the artist, advanced notice is required. Please email us directly with the pieces you would like to view.
What if I change my mind after collecting the artwork?
You may return the artwork within 14 days of collection, provided it is in its original condition and packaging. Once returned safely, we will refund the artwork value. Delivery charges are non-refundable. Return shipping is the customer’s responsibility — we recommend using an insured courier.
For more information about our Refund and Exchange policies please continue to read below.
Can I switch from courier delivery to studio collection (or vice versa)?
If the artwork has not yet been dispatched by the artist or delivered to the studio, we will do our best to amend the method. Once in transit, changes cannot be made.
Is studio collection complimentary?
Yes — there is no charge for collecting artwork from our studio. Artwork deliveries (artist-to-customer) always carry a delivery charge unless collection has been arranged.
ADMIN FEE FOR MISSED APPOINTMENTS OR FAILURE TO COLLECT
Because artworks are transported to the studio specifically for your appointment, substantial coordination and preparation is required. If you miss your appointment without notice, or do not collect your artwork within the 14-day window, a reasonable admin fee will be applied.
Admin fees depend on the size and handling requirements of the artwork:
– Tier 1 – Small / Paper Works (e.g. unframed prints): £10–£15
– Tier 2 – Medium Works / Framed Standard Sizes: £20–£35
– Tier 3 – Large / Oversized Works / Specialist Handling: £40–£75
These fees reflect costs associated with transporting the artwork to and from the studio, packaging materials, studio storage, and coordination with the artist.
If your order is cancelled following a missed collection, the admin fee will be deducted from your refund. If you choose to have the artwork shipped instead, the standard delivery charge applies in addition to any admin fee.
RETURNS
We want you to love your new artwork as much as we do. To ensure this, if you have any questions before purchasing, we encourage you to reach out to us first. Please note that original artwork and commissions are non-refundable, and we cannot accept returns or cancellations for these items, whether ordered online, by email, or over the phone.
If you encounter an issue with your purchase or the artwork is not as described, please contact us immediately. We will work with the artist to either correct the fault or arrange an exchange. However, if the damage occurred during transit, we will assist with a claim against the courier but cannot be held liable for recovering costs.
Should a return be necessary, the artwork must be returned in its original packaging and in its original, unused condition. Items that are returned in less-than-original condition, show signs of wear beyond opening the packaging, or do not correspond with the described fault will not be eligible for a refund.
Return postage is initially at the customer’s expense. We recommend using a tracked service. Once the artist receives and inspects the returned artwork and agrees with the described fault, reasonable return postage costs will be reimbursed. We suggest using Royal Mail, UPS, or DHL services that include tracking and require a signature.
Refunds can only be issued to the original payment method and will be processed after the artwork has been received and approved by the artist. If a refund is refused, we’ll contact you to explain the reasons.
ARTIST COMMISSIONS
Lead times for commissions will vary depending on the Artist, and an estimated creation time will be provided when you enquire. We will confirm all relevant dates via email, but please note that these timelines may occasionally change due to unforeseen circumstances.
If you are commissioning an artwork to measurements you have supplied, you are responsible for ensuring that these measurements are correct.
All commissions in this category are non-refundable once creation has started. We reserve the right to decline requests. For further information, please contact us at [email protected].
CANCELLATION OF AN ORDER
To cancel an artwork purchase, please email us immediately with your name and order reference. This option is available only between the time of purchase and before you receive the artwork. If the artwork has already been dispatched, please follow our returns procedure. Bespoke orders and commissions are non-refundable once creation has started.
CANCELLATION BY US
In some cases, we may need to cancel an order, such as when an artwork is no longer available due to a sale elsewhere, the artist withdrawing the piece, payment issues, or an error with the piece itself. Should this happen, we will inform you and process a refund if payment has already been made.
Packaging
All works on paper will be sent rolled, in a mailing tube. We encourage you to open your order and organise framing at your earliest convenience to avoid curling.
Framed and unframed artworks are securely packaged in double-walled cardboard boxes.
Unless you opt for an insured, crated art courier service, we cannot take responsibility for damage during transit. In the unlikely event of damage, please let us know immediately. While we will assist you, any claims must be made directly with the courier.
Certificate of Authenticity
All the artwork on our platform is original and unique. Each piece comes with a Certificate of Authenticity from the artist for you to keep as you continue to grow your art collection, this is essential for future resale and valuation. The certificate includes the artwork’s title, the artist’s name, date of creation, dimensions, medium, and the artist’s signature.
ART IMAGERY AND THEIR DESCRIPTIONS
We strive to provide accurate descriptions and images for our art offering. We aim for precise colour representation, however slight variations may arise due to your device’s screen display of colour and the handmade nature of our Artists work. Please review product details carefully before ordering. For questions, contact us at [email protected].
Lost Orders
If an order is delayed or lost due to an incorrect or incomplete address, or if no one is available to receive the order, we cannot accept liability. While we will assist in resolving the issue, we cannot be held responsible for the loss. Typically, we must wait 10 days from dispatch to begin this process.